Chapter 12
Human Resources Management
Human resources management - The necessary actions needed to staff the firm and sustain a high level of employee performance.
Human resource planning
-Managers must assess the current situation to assure that they have the correct people who are capable of performing the tasks
The Staffing Process
Figure 11.1
1. Human resources planning- Job Analysis
2. Recruiting
3. Selection
4. Orientation
5. Training and development
6. Performance appraisal
7. Compensation
8. Employment decisions
Staffing Environment
1. Legal environment Discrimination-
Sexual Harassment-
-Unwelcome verbal or physical conduct, sexually suggestive
remarks, request for sexual favors, etc.
Develop a policy
Training
Involving employees
Investigate promptly
Counseling
Discipline
Reporting procedures
2. Socio-cultural environment
-Cultural difference
-Glass ceilings and Walls
-Aids and drug testing
3. Union Environment
-Collective bargaining
-Grievance procedure
Orientation
Introducing new employees to the company.
Training and development
On the job/off the job training -Technical Training
-Interpersonal Training
-Job rotation
Performance appraisals
1. Provide feed back
2. Plans for improvement
3. Determine whether rewards, etc. are warranted
4. Identify areas for growth
5. Develop and enhance the relationship with management
6. Give the employee a clear understanding of where he stands in the company
Compensation/Benefits
1. To Attract
2. To help develop
3. To retain
Wages and salary
Benefits
Perks