Change
What triggers the need for change with in an organization?
Internal:
1. Morale
2. Customer complaints
3. T/O
4. Grievances
5. Run away costs
6. Quality issues
External:
1. Competition
2. Market place
3. Government
4. Customers
5. Technology
Resistance to change:
1. Uncertainty
2. Losing something
3. Poor goal structure
How can we reduce resistance?
1. Education and communication
2. Participation
3. Support
4. Manipulation and coercion
5. Leadership
Reengineering
Change structure/technology/people
Stress